Introducing Interactive Teller Machines

Technology meets Personal Service

The outdated tube systems at East Lake Road and 38th Street have been replaced by sleek new iTMs, and every Widget Financial branch ATM has been upgraded as well. One smart screen now connects you to a live teller for quicker service, longer weekday hours, and Saturday banking even at locations that were previously closed.

Deposit checks, make loan or credit‑card payments, transfer funds, or grab cash—our iTMs deliver nearly every lobby‑teller service right from the drive‑thru.

Our Interactive Teller Machines stay open beyond traditional windows, with evening weekdays and Saturday service, so you can bank on your schedule!

Tap the screen to connect face‑to‑face with a friendly Widget Financial teller who guides every step, answers questions, and keeps things personal.

Frequently Asked Questions

We’re adding ITMs to give you more options, not fewer. An iTM lets you talk live with a Widget Financial teller through secure video while enjoying ATM‑style speed — and it extends drive‑thru service to earlier mornings, later evenings, and Saturdays when our lobby is closed. It’s the same friendly service, just delivered with extra convenience and flexibility.

Absolutely! The branch lobby remains open with the same staff you know. iTMs are an additional service channel in our drive‑thru areas; they don’t replace in‑person banking for members who prefer face‑to‑face interactions.

In most cases it’s actually faster. Because the teller on screen can serve two or three members at once (just like a drive‑thru tube line), routine transactions such as cash withdrawals, deposits, or transfers are completed in about the same time—or less—than a traditional teller line.

No problem. You can still visit the lobby, or ask a team member in the branch to assist you directly. We’re committed to meeting you in whatever way feels most comfortable.

The Widget Financial team continues to grow! All iTM video tellers are real Widget Financial employees based here in Erie PA, and the familiar faces inside the branch are still here too. iTMs simply let our team help more members across more locations and longer hours.

Yes. Cash deposits are validated and credited immediately; check deposits are imaged and follow the same funds‑availability rules as an in‑branch deposit. You’ll receive a printed receipt with check images for your records.

iTMs do not accept loose or rolled coin. If you have coin to deposit or need rolled coin back, just step inside the branch — we’ll be happy to help

Official items like cashier’s checks, money orders, and replacement Visa cards require additional verification. As a result, those transactions are handled inside the branch. Simply step into the lobby and a teller will prepare the item for you on the spot.

Nearly everything you’d do at a drive‑thru window:
• Cash withdrawals
• Cash or check deposits
• Loan or credit‑card payments
• Account transfers and balance inquiries
• Address or phone number updates

Yes! Whether you’re speaking to a teller on screen or chatting with the concierge standing next to the iTM, you’re talking with trained Widget Financial employees who follow the same security and privacy standards as the staff inside the branch.

Absolutely! Insert or Tap your card at the iTM to do a fast, self‑service withdrawal without connecting to a teller. If you need help or have questions, tap the Talk to Teller button.

Each iTM has built‑in speakers that the teller can lower, plus a handset for one‑to‑one audio if you’d like extra privacy. You can also step inside the lobby and complete your transaction at the teller line if that feels better.