Expert Nearby

Talk to a Live Expert

Talk to an Expert
A couple talking face to face over a laptop at home
Video banking from Widget Financial

Skip the trip. Not the person.

A car loan. A mortgage. A new account for your kid. A charge you don’t recognize. They deserve a real conversation with the right person, and now you don’t have to leave the house to have one.

Expert Nearby is video banking from Widget Financial. Open it on your phone or computer and talk face to face with the specialist you need, right from your kitchen table.

From home

The expert you need, from your kitchen table.

Open Expert Nearby on your own phone or computer and talk face to face with a live Widget Financial expert over a secure connection. No drive, no lunch hour lost, no waiting for a day you can get to the branch.

Talk to a Live Expert
A man smiling at his phone in his kitchen
Why members trust it

A real Widget Financial person. Face to face, on screen.

Works right here
Branch icon

A local face

The person on screen is a Widget Financial employee who works right here. Not a chat bot, not a call center in another state.

Private and secure

Behind a closed door

A private room in the branch and a secure connection at home. You’ll see them, and they’ll see you.

Any expert, any branch

No second trip

Need someone who works at another branch? They join your conversation by video, wherever they sit.

Before you start

A few things to have ready

Have these handy and the conversation goes faster:

  • A phone, tablet, or computer with a camera and microphone
  • A quiet spot and a few minutes
  • Any paperwork that goes with your question, like a statement from another lender or a payoff letter
Widgey with a checklist
At a branch

Sit down with any expert we have. Even the ones across town.

Prefer to come in? Most of our branches have a private Expert Nearby room. Sit down, close the door, and have the same video conversation with an expert who may work across town. Expert Nearby rooms are at these locations:

East Lake Road

2154 East Lake Road
Erie, PA 16511

Hours
Mon to Thu 9 a.m. to 5 p.m.
Friday 9 a.m. to 5 p.m.
Saturday Closed

East 38th Street

1623 East 38th Street
Erie, PA 16510

Hours
Mon to Thu 9 a.m. to 5 p.m.
Friday 9 a.m. to 6 p.m.
Saturday 9 a.m. to 1 p.m.

North East

5 Grant Street
North East, PA 16428

Hours
Mon to Thu 9 a.m. to 5 p.m.
Friday 9 a.m. to 6 p.m.
Saturday Closed

Pittsburgh Avenue

1029 Pittsburgh Avenue
Erie, PA 16505

Hours
Mon to Thu 9 a.m. to 5 p.m.
Friday 9 a.m. to 6 p.m.
Saturday Closed

Millfair Road

5553 West Ridge Road
Erie, PA 16506

Hours
Mon to Thu 9 a.m. to 5 p.m.
Friday 9 a.m. to 6 p.m.
Saturday 9 a.m. to 1 p.m.

Girard

721 Rice Avenue
Girard, PA 16417

Hours
Mon to Thu 9 a.m. to 5 p.m.
Friday 9 a.m. to 5 p.m.
Saturday 9 a.m. to 1 p.m.

Zuck Road

Mortgage Services Center

5121 Zuck Road
Erie, PA 16506

Hours
Mon to Thu 9 a.m. to 5 p.m.
Friday 9 a.m. to 6 p.m.

See all locations and hours
Good to know

Questions members ask

A Widget Financial employee who works right here in our area. You’ll see them, and they’ll see you.

East Lake Road, East 38th Street, North East, Pittsburgh Avenue, Millfair Road, Girard, and the Mortgage Services Center on Zuck Road. We’re working on rooms for 26th Street and Buffalo Road. Until then, use Expert Nearby from home or ask any team member for the closest room.

No. Those handle everyday transactions. Expert Nearby is a private, face-to-face conversation with a Widget Financial specialist about the bigger questions, from a room inside the branch or from your own device.

Most conversations, yes. A few things still happen in branch, and we’ll tell you which ones up front.

Never. We will never ask for your Digital Banking username, password, or verification codes on a video call or anywhere else. If something feels off, hang up and call us at 814.456.6231.

The expert you need is nearby. At the branch, or at home.

Talk to a Live Expert